Terms Of Service

Overview

This website is operated by Wonderland Restaurants. Throughout the site, the terms “we”, “us” and “our” refer to Park Row. Wonderland Restaurants offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – PARK ROW BLACK ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to our 7 day return policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You must cancel your order no less than 7 days ahead of your delivery date, in order to receive a full refund.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Wonderland Restaurants, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Wonderland Restaurants and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – ORDERS, SHIPPING AND DELIVERY

Our shipping services are only available Monday – Fridays and we do not delivery on the weekend. Once the shipping is with our courier partner, we will not be liable for any shipping issues.

SECTION 21 – CONTACT INFORMATION

If you have any queries please contact us at hello@wonderlandrestaurants.co.uk

Overview

Terms & Conditions of Ticket Sales.

A. Information about us

We operate the website www.parkrowlondon.co.uk. We are Wonderland Restaurants, a company registered in England and Wales under company number 09478790 and with our registered office at 4th Floor, Elsley Court, 20-22 Great Titchfield Street, London W1W 8BE.

B. Definitions and meanings

When used in the Terms, below, the following words or phrases have the following meanings: our site – means the website www.parkrowlondon.co.uk.

Purchase Contract – means any contract made between us for the sale of any tickets by us to you.

Reservation(s) – means any reservation to dine at The Monarch Theatre that is at any time made by you or anyone else and that is at any time linked to any particular Ticket you or anyone else orders or purchases, and the term “Reservation” includes, and a Reservation includes:

  • the date and time of that Reservation (Reservation Date); the duration of that reservation; each as specified in what we refer to as the Ticket Confirmation in the Terms below.
  • Site Terms and Conditions – means the Terms and Conditions of use of our site (including our Privacy Policy).

Menu – refers to a multi-course tasting menu, which changes from time to time, served as a series of dishes at The Monarch Theatre.

Tickets – means The Monarch Theatre tickets that are listed on, and/or are available for purchase from, our site.

Where we use the words “consumer” or “consumers” in the Terms, below, or elsewhere, those words are used to the legal effect as understood under English law, with particular legal meaning, effect and consequences.

Where we use the phrases “private individual(s)” or “private individual customer(s)” in the Terms, below, or elsewhere, we are referring to any real or legal person who is a customer but who is not either a consumer customer or a business customer.

The meanings of some other words and phrases, when used in the Terms, below, are also defined throughout these Terms.

Where the meaning of a word or phrase is defined either here, or elsewhere in the Terms, below, that word or phrase shall have the same meaning if we use it on any page and/or part of our site, and/or in any email or other written communication we send to you as part of or in connection with your purchase of, or attempt to purchase, any Ticket from us, and/or in relation to any Reservation you make or attempt to make.

C. Language

The Terms, below, and any Purchase Contract between us, are only in the English language.

D. Incorporation

What we say in sections A., B. and C. above and in this Section D. forms part of the Terms, below.
The Terms, below, also incorporate and include what we say on the “RESERVATIONS” page on our site; and what we say in our site Terms and Conditions.

1. MORE INFORMATION ABOUT US

1.1. Our main trading address is Park Row 77 Brewer Street, London W1F 9ZN (Premises). Our VAT number is 323120070

1.2. Contacting us and contacting you: (a) we have specific provisions in clauses 7, 14 and 15, if you wish to contact us in relation to, respectively, order cancellations, Ticket Cancellations or Returns. Please refer to those clauses for details. (b) if you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our Reservations team by telephone on +4402037453431 and using the number detailed on your email confirmation, by emailing reservations@parkrowlondon.co.uk or by writing to us at 77 Brewer Street, London W1F 9ZN, United Kingdom. (c) If we have to contact you, you agree we can do so by telephoning you at any telephone number you have given us or by email or by pre-paid post or by personal delivery to the email address or the postal address you provide us when you place an order. If we must contact you because we need to give you a notice in writing, you agree we can do so by email or by personal delivery or by pre-paid post to the email address or the postal address you provide us when you place an order or make a Reservation.

2. USE OF OUR SITE

2.1 Your use of our site is governed by our site Terms and Conditions (which include the terms of use of our site) and our Privacy Policy. Please take the time to read these, as they include important terms, which apply to you and to your order and purchase of and the use of a Ticket and to Reservations.

3. HOW WE USE YOUR PERSONAL INFORMATION

3.1 We only use your personal information in accordance with our Privacy Policy. Our Privacy Policy is included in our site Terms and Conditions. Please take the time to read our Privacy Policy, as it includes important terms, which apply to you if:
  • you use our site; or/and
  • if you order (or someone else on your behalf orders) or if you purchase a Tickets from us; and/or
  • if you (or someone else on your behalf) makes a Reservation; and/or
  • if we are paid with or via the involvement of a payment intermediary;
4. IF YOU ARE A PRIVATE INDIVIDUAL CUSTOMER OR A CONSUMER CUSTOMER 4.1. If you are a private individual or a consumer, you may only purchase Tickets from us and you may only make a Reservation(s) if you are at least 18 years old.

5. IF YOU ARE A BUSINESS CUSTOMER

5.1. If you are a business, you confirm that you have authority to bind any business on whose behalf you purchase Tickets and/or to make a Reservation.

6. HOW THE PURCHASE CONTRACT IS FORMED BETWEEN YOU AND US AND HOW A RESERVATION IS MADE

6.1. Our site’s Reservations page will guide you through the steps you need to take to place an on-line order for a Ticket with us and to request to make a Reservation. As you will see, you must request a Reservation at the same time as, and that is linked to, the Ticket you are purchasing. Our site’s on-line order process allows you to check and amend any errors before submitting your order to purchase a Ticket and request for a Reservation. In certain circumstances, it may allow you to complete and order and make a reservation by telephone. Please take the time to read and check your order at each page of the order process, including carefully checking all the details of the Reservation you want to make. Placing an order includes making full payment for the Ticket and full payment for any additional administrative or other charges payable in relation to your Ticket in advance.

6.2. After you place an order you will receive an email from us acknowledging that we have received your order (Order Receipt). The Order Receipt will include details of the Ticket you want to purchase and the Reservation you want to make. However, please note that this does not mean that either your order for a Ticket or the Reservation you want to make has been accepted. Our acceptance of your order for a Ticket and for the Reservation you want to make will take place as described in clause 7.3.

6.3. We will confirm our acceptance of your order for a Ticket and for the Reservation you want to make by sending you an email that forms the Ticket you have ordered (Ticket Confirmation). The Purchase Contract between us will only be formed, and the Reservation that you want to make will only be confirmed, when we email you the Ticket Confirmation. The owner of the ticket will be the person who has placed the order with us, whether or not that person has paid for the ticket or paid for part of the ticket.

6.4. If you want to cancel your order before we email you the Ticket Confirmation the easiest way to do this is to send us an email at reservations@parkrowlondon.co.uk clearly setting out that you wish to cancel. If you use this method we will email you to confirm we have received your cancellation. If you are emailing us or writing to us you must include details of your name and order number and your Reservation. If you send us your cancellation notice by email then your cancellation is effective from the date you send us the email. Any cancellation by you will operate as a cancellation of all and any interest you or anyone else may have in the reservation.

7. OUR RIGHTS TO VARY THESE TERMS (INCLUDING THE TERMS AND CONDITIONS OF USE OF TICKETS AND THE TERMS AND CONDITIONS OF RESERVATIONS) AND OUR SITE TERMS AND CONDITIONS (INCLUDING OUR PRIVACY POLICY)

7.1. We may amend these Terms (including the Terms and Conditions of Use of Tickets and the Terms and Conditions of Reservations) and our site Terms and Conditions (including our Privacy Policy) from time to time in accordance with the provisions of this clause 8 and/or in accordance with the provisions of clauses 10, 12 or 16, as applicable.

7.2. Every time you order a Ticket from us and make a Reservation, the Terms in force at the time of your order (including our site Terms and Conditions (including our Privacy Policy, the Terms and Conditions of Use of Tickets and the Terms and Conditions of Reservations for the time being) will apply, as relevant, to the Purchase Contract between you and to the relevant Reservation(s).

7.3. We may revise these Terms (including the Terms and Conditions of Use of Tickets and the Terms and Conditions of Reservations) and/or our site Terms and Conditions (including our Privacy Policy) as they apply to your order or your Ticket or Reservation(s) or to Tickets or Reservations purchased and made from time to time to reflect, for example, the following circumstances:
  • changes in relevant laws and regulatory requirements;
  • changes in our operation or to reflect changes in our operational requirements;
  • changes in our contractual or other arrangements with and/or our contractual or other obligations to third parties (for example, such as payment intermediaries who you use to pay for or through which you make payment for a Ticket).

8. HOW TO PAY

8.1. When ordering and purchasing a Ticket via our site, you can only pay for Tickets via Stripe (which is the payment intermediary we use), using a debit card or credit card, or other payment method permitted by Stripe and in accordance with Stripe’s Terms and Conditions and requirements.

8.2. Payment for the Ticket and full payment for any additional administrative or other charges payable in relation to your Ticket is in advance. We will not dispatch your Ticket Confirmation, and your Reservation linked to that Ticket will not be confirmed, until we have received full payment for your Ticket, together with full payment of any other charges payable in relation to your Ticket. If any part of payment is rejected, your ticket confirmation will not be dispatched.

9. PRICE OF TICKETS AND ENTITLEMENTS

9.1. The prices of our Tickets will be as quoted on our site at the time you submit your order and that price must be paid in full at the time of order. The prices of our Tickets will only be quoted in pounds sterling (£ sterling) and the price of a Ticket must be paid in pounds sterling (£ sterling). Due to the small size of the Premises and the limited number of seats within the Premises, Tickets are sold exclusively per seat at fixed prices. For example, you might purchase a Ticket for a table seating four guests, but the price you pay for that Ticket is fixed, so this means we are unable to agree or to provide, and we will not provide, any reduction or refund in respect of the price of that Ticket if your party will only comprise three guests, or comprises only three guests when you attend The Monarch Theatre on your Reservation Date, and nor will we, in those kinds of circumstances, accept or set-off any part of the price of that Ticket as payment for or against the cost of any item not included in the Menu (for example any drinks not included in the Menu).

9.2. The prices of our Tickets may change from time to time, but changes will not affect any order you have already placed.

9.3. The price of a Ticket includes Value Added Tax (VAT) (where applicable) at the current rate chargeable in the United Kingdom.

9.4. A Ticket purchased from us by its owner in accordance with these Terms entitles its owner upon its presentation by and use by its owner in accordance with and subject to these Terms, to:
  • be seated (together with the other guests in his or her party, up to the maximum number of guests specified in the Ticket Confirmation) on the Reservation Date at a table selected by us in our discretion only for the duration of that Reservation;
  • be supplied, on the Reservation Date at the Premises, and subject to clauses 9.5, and 9.6, with one Menu per guest (up to the maximum number of guests specified in the Ticket Confirmation) which may only be consumed on the Premises during the Reservation.

9.5. Without prejudice to clauses 11.6 and 15.5 of these Terms, we reserve the right, in our absolute discretion, to vary, reduce or limit the composition and/or range of the Menu provided to any guest who arrives at the Premises more than thirty minutes after the time specified in the relevant Reservation.

9.6. We reserve the right, in our absolute discretion, to vary the composition of the Menu from time to time, where we consider it reasonable and necessary to do so. Circumstances in which we may vary the composition of the Menu might include changes to reflect, for example, the following circumstances:
  • availability of relevant or particular produce or ingredients;
  • season or time of year;
  • for food safety or hygiene reasons, or for health and safety reasons];
  • changes in relevant laws and regulatory requirements;
  • changes in our contractual or other arrangements with, and/or our contractual or other obligations to, third parties such as our suppliers.

9.7. The price of a Ticket does include the drinks option chosen, however any items not included in the Menu will be subject to service charge. Any drinks or other items purchased during your Reservation will be presented at the end of your Reservation.

9.8. Available drinks and available items not included in the Menu can be purchased from us at the Premises during the Reservation by you or any member of your party using Visa, Visa Debit, Mastercard, American Express or cash and payment for these items and of any service charge will be taken (but only in pounds sterling (£ sterling)) at the end of your Reservation.

10. DELIVERY

10.1. We deliver Ticket Confirmations (that form Tickets) exclusively by email and we will only deliver the Ticket Confirmation that forms your Ticket to the email address you provided us when you placed your order via our site.

10.2. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 19 for our responsibilities when this happens.

10.3. We will not dispatch your Ticket Confirmation until we have received full payment for your Ticket, together with full payment of any additional administrative or other charges payable in relation to your Ticket. We will dispatch your Ticket Confirmation within five days of receiving full payment for your Ticket, together with full payment of any additional administrative or other charges payable in relation to your Ticket.

10.4. If we miss a delivery deadline for any Ticket or Ticket Confirmation then you may cancel your Purchase Order straight away if any of the following apply:
  • we have refused to deliver the Ticket Confirmation;
  • delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
  • you told us before we accepted your order that delivery within the delivery deadline was essential.

10.5. If you do not wish to cancel your Purchase Order straight away, or do not have the right to do so under clause 10.4 you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Purchase Order if we do not meet the new deadline.

10.6. If you do choose to cancel your Purchase Order for late delivery under clause 10.4 or clause 10.5 then after you cancel your Purchase Order we will refund any sums you have paid us for the cancelled Ticket and any additional administrative or other charges you have paid us in relation to your Ticket.

11. TERMS AND CONDITIONS OF USE OF TICKETS

11.1. These Terms (which include important terms in clause 18 relating to an Event Outside Our Control and our responsibilities when this happens, and relating to our liability in clauses 16 or 17, as applicable) and the Terms and Conditions of use of Tickets set out in this clause 11 apply to all Tickets wherever and whenever ordered, purchased or issued.

11.2. Each Ticket must be linked to a particular Reservation and to a particular Reservation Date (and vice-versa) and a Reservation must be made and a Reservation Date must be fixed in respect of each Ticket at the same time as that Ticket is ordered.

11.3. A Ticket can only be used for and will only be accepted on the Reservation Date to which that Ticket is linked and only in respect of the Reservation to which that Ticket is linked. A Ticket can only be used at the Premises on the Reservation Date relevant to that Ticket and only for the duration of the Reservation to which that Ticket is linked.

11.4. A Ticket will immediately become null and void and will be immediately cancelled by us on receipt by us of either:
  • a request made by the purchaser in accordance with clauses 10 and/or 13 or 14 of these Terms, to cancel the Purchase Contract in respect of that Ticket or to cancel that Ticket;
  • a request or requirement from the purchaser of that Ticket to us to cancel that Ticket; or
  • a Notice Email;

and in none of those circumstances will there be any right of refund of the purchase price of that Ticket, except where that right arises in accordance and compliance with, and subject to, the provisions of:
  • clauses 10, 13 or 14 of these Terms; or
  • clause 14 of these Terms, which includes us receiving full payment from the relevant New Guest for the relevant New Ticket in accordance with the Returns procedure.

This clause 11.4 does not affect the statutory rights of a purchaser from us.

11.5. A Ticket will immediately become null and void and will be immediately cancelled by us on payment by us of a refund of the purchase price of that Ticket. This clause 11.5 does not affect the statutory rights of a purchaser from us.

11.6. A Ticket and the Reservation linked to that Ticket will become immediately null and void and will be immediately cancelled by us, with no right of refund of the purchase price of that Ticket, and no rights to make a fresh Reservation or to change the Reservation Date, if that Ticket is not presented to us at the Premises within one hour from the Reservation Date. This clause 11.6 does not affect the statutory rights of a purchaser from us.

11.7. Before accepting a Ticket on presentation of it to us, we reserve the right to, and you agree that we may, in our absolute discretion, require the person presenting that Ticket to produce to us:
  • such proof or evidence of his or her identity as we require, in our absolute discretion, to satisfy us of his or her identity; and/or
  • such proof or evidence that he or she is the owner of that Ticket as we require, in our absolute discretion, to satisfy us that he or she is the owner of that Ticket;

and in the event our requirements in any of these respects are not complied with we reserve our rights to, and you agree that we may, in our absolute discretion, do any or all of the following:
  • refuse to accept that Ticket with no right of refund of the purchase price of that Ticket in the event we do so;
  • refuse to admit the person presenting that Ticket, and any or all of his or her party, to the Premises with no right of refund of the purchase price of that Ticket in the event we do so;
  • cancel that Ticket, with no right of refund of the purchase price of that Ticket in the event we do so;
  • cancel the Reservation linked to that Ticket, with no rights to make a fresh Reservation or to change the Reservation Date in the event we do so;
  • refuse to comply with any or all of our obligations under clause 10 of these Terms, with no right of refund of the purchase price of that Ticket in the event we do so.

This clause 11.7 does not affect the rights of cancellation and refund of a purchaser from us in accordance with clauses 10, 13 or 18 of these Terms, nor the statutory rights, of a purchaser from us.

11.8. Tickets will be cancelled, and will become null and void in their entirety, immediately on first presentation and use at the Premises. This clause 11.8 does not affect the statutory rights of a purchaser from us.

11.9. Tickets cannot be exchanged for cash. This clause 11.9 does not affect the, or any, rights of cancellation and refund or payment in accordance with clauses 10, 13, 14 or 18 of these Terms, nor the statutory rights, of a purchaser from us.

11.10. We do not in any circumstances give partial refunds in respect of Tickets. Due to the small size of the Premises and the limited number of tables within the Premises, Tickets are sold exclusively per table at fixed prices that vary according to the maximum number of guests each table seats. This means, for example, that if you purchase a Ticket for a table seating up to four guests, but there is a reduction in your party’s size to three guests when you dine, no partial or entire refund or reduction in respect of the price of the Ticket will be given to reflect the reduction in your party’s size. This clause 11.10 does not affect the, or any, rights of cancellation and refund or payment in accordance with clauses 10, 13, 14 or 18 of these Terms, nor the statutory rights, of a purchaser from us.

11.11. Please protect your Ticket and treat it as cash; we cannot replace lost, stolen or damaged Tickets and nor can we refund the purchase price of lost, stolen or damaged Tickets.

11.12. Tickets are null and void if the Ticket’s unique number has been removed or obliterated or is illegible and we reserve the right to refuse to accept any Ticket which we deem, in our absolute discretion, to be tampered with, duplicated or which otherwise is suspected to have be stolen or to be affected by fraud or to be a forgery. We will not refund the price of any Ticket that is null and void for any of these reasons or which we deem, in our absolute discretion, to be tampered with, duplicated or which otherwise is suspected to have be stolen or to be affected by fraud or to be a forgery.

11.13. In the event that we suspect, in our absolute discretion, that there has been any breach of any of the provisions of this clause 11 or of clauses 12 or 15 of these Terms, whether in respect of a Ticket or otherwise, or if any part of payment for a ticket has been cancelled, stopped or not honoured, we reserve the right to, and you agree that we may, in our absolute discretion, do any or all of the following:
  • refuse to accept that Ticket or the relevant Ticket or the Ticket concerned, with no right of refund of the purchase price of that Ticket in the event we do so;
  • refuse to admit the person presenting that Ticket or the relevant Ticket or the Ticket concerned, and any or all of his or her party, to the Premises, with no right of refund of the purchase price of that Ticket in the event we do so;
  • cancel that Ticket, with no right of refund of the purchase price of that Ticket in the event we do so;
  • cancel the Reservation linked to that Ticket, with no rights to make a fresh Reservation or to change the Reservation Date in the event we do so;
  • refuse to comply with any or all of our obligations under clause 9 and/or under clause 15 (if any) of these Terms, with no right of refund of the purchase price of that Ticket in the event we do so.

This clause 11.13 does not affect the rights of cancellation and refund in accordance with clauses 10.14 or 18 of these Terms, nor the statutory rights, of a purchaser from us.

11.14. We reserve the right to amend the Terms and Conditions of use of Tickets set out in this clause 11 from time to time, where we consider it reasonable and necessary to do so and the Terms and Conditions of Use of Tickets as amended will then be binding in respect of all Tickets, whenever purchased or issued. Circumstances in which we may amend the Terms and Conditions of use of Tickets set out in this clause 11 as they apply to your Tickets might include amendments to reflect, for example, the following circumstances:
  • changes in relevant laws and regulatory requirements;
  • changes in our operation or to reflect changes in our operational requirements;
  • changes in our contractual or other arrangements with, and/or our contractual or other obligations to, third parties (for example, such as payment intermediaries who you use to pay for or through which you make payment for a Ticket).

12. TRANSFERS OR RE-SALES OF PURCHASE CONTRACTS, TICKETS AND RESERVATIONS

12.1. You agree not to transfer any of your rights or any of your obligations:
  • under, or in relation to, or in, or arising from, an order(s);
  • under, or in relation to, or in, or arising from, a Purchase Contract(s);
  • under, or arising from, these Terms;
  • under, or in relation to, or in, or arising from, a Ticket or a Ticket Confirmation; or
  • under, or in relation to, or in, or arising from, a Reservation(s);

to any other person without our prior written permission, which can only be given by one of our directors or by one of our other duly authorised representatives.

12.2. The prohibitions in clause 12.1 in respect of orders, Purchase Contract(s), these Terms, a Ticket, a Ticket Confirmation or a Reservation(s) include, but are not limited to, transferring any of your rights or any of your obligations for the purposes of gifts, charity auctions, raffle prizes, advertising, promotions, contests or sweepstakes:

12.3. You agree not to use for profit, nor to sell (whether for profit or otherwise), offer or expose for sale, nor to use for any resale purposes, either:
  • an order(s);
  • a Purchase Contract(s);
  • a Ticket or a Ticket Confirmation;
  • a Reservation(s); or
  • any of your rights under, or in relation to, or in, or arising from: an order; a Purchase Contract(s); a Ticket; a Ticket Confirmation; a Reservation(s); or these Terms.

13. YOUR RIGHT TO CANCEL A PURCHASE CONTRACT

Your legal rights set out in this clause 13 are separate to any legal rights you may have under clauses 10, 14, 16, 17 or 18, as or if applicable 13.1. If you are a consumer customer, you have a legal right to cancel a Purchase Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 13.2. If you are a private individual customer or a business customer, we grant you a legal right to cancel a Purchase Contract during the period set out below in clause 13.2 that is equivalent to a consumer customer’s right to do so under those Regulations during that period. This means, whether you are a consumer customer, a private individual customer or a business customer, that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Ticket, you can notify us of your decision to cancel the Purchase Contract and receive a refund. If you are a consumer customer, advice about your legal right to cancel the Purchase Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

13.2. Your legal right to cancel a Purchase Contract starts from the date of the Ticket Confirmation (the date on which we email you to confirm our acceptance of your order), which is when the Purchase Contract between us is formed. Your deadline for cancelling the Purchase Contract is the end of 14 days after the day on which you receive the Ticket. Example: if we provide you with a Ticket Confirmation on 1 January and you receive the Ticket on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

13.3. To cancel a Purchase Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to send us an email at reservations@parkrowlondon.co.uk clearly setting out that you wish to cancel. If you use this method we will email you to confirm we have received your cancellation. If you are emailing us or writing to us you must include details of your name and order number or Ticket number(s) and your Reservation to help us to identify it. If you send us your cancellation notice by email then your cancellation is effective from the date you send us the email.

13.4. If you validly cancel your Purchase Contract we will:
  • refund you the price you paid for the Ticket.
  • make any refunds due to you as soon as possible and in any event within 14 days after the day on which you send us the email;
  • if you have cancelled by using the cancellation form on our site: 14 days after the day on which we receive your cancellation form;
  • if you have cancelled by sending us an email: 14 days after the day on which you send us the email;
  • if you have cancelled by post: 14 days after the day on which you provide us with evidence that you have sent your cancellation by post or 14 days after we receive your cancellation, whichever is the earlier;
  • if you have cancelled by telephone or otherwise verbally: 14 days after the day on which you inform us of your decision to cancel the Purchase Contract;
  • if you have not received the Ticket: 14 days after you inform us of your decision to cancel the Purchase Contract.

13.5. If you have returned the Ticket to us under this clause 13 because it is faulty or mis-described, we will refund the price of the Ticket in full.

13.6. If you are a consumer customer, we are under a legal duty to supply Tickets that are in conformity with these Terms. If you are a consumer customer, you have legal rights in relation to Tickets that are faulty or not as described and these legal rights are not affected by your right of refund in this clause 13 or anything else in these Terms. If you are a consumer customer, advice about your legal rights is available from your local United Kingdom Citizens’ Advice Bureau or Trading Standards office.

14. RETURNS PROCEDURE

ANY RIGHTS YOU HAVE IN ACCORDANCE WITH WHAT WE SAY IN THIS CLAUSE 14 ARE SEPARATE TO ANY LEGAL RIGHTS YOU MAY HAVE UNDER CLAUSES 10, 13, 16, 17 OR 18, AND TO ANY STATUTORY RIGHTS YOU MAY HAVE.

READ THIS CLAUSE IN CONJUNCTION WITH CLAUSES 1.2 (A) AND 19.2

14.1. You agree we will become liable to pay you (being the purchaser of the relevant Ticket from us) an amount equivalent to the price you paid us for the Ticket (but excluding any delivery or administrative charges or other fees or costs you have paid) (Price) in accordance with, and in the circumstances set out in, sub-clauses 14.2, 14.3, 14.4 and 14.5 of this clause 14 (Returns Procedure).

14.2. We will pay you (being the purchaser of the relevant Ticket from us) the Price, but only after the expiry of three working days from the Reservation Date linked to the relevant Ticket, and only provided that:

14.2.1 by no later than 12 p.m. U.K. time on the 28th day before your Reservation Date we have received an email (Notice Email), that complies with the requirements set out in this clause 14.2.1 (and that also complies with, as applicable, the requirements set out in clause 14.3). The requirements set out in this clause are that a Notice Email must:
  • warrant and confirm that you are the purchaser of the relevant Ticket and that you purchased the relevant Ticket from us or, if you are not the purchaser of the relevant Ticket from us, that you are authorised and instructed by the purchaser of the relevant Ticket from us and anyone having an interest in the relevant ticket, to send the Notice Email) and that you have done so on behalf of the purchaser of the relevant Ticket from us and anyone having an interest in the relevant ticket;
  • warrant and confirm that you are or, if you are not the purchaser of the relevant Ticket from us, that purchaser confirms that it, he or she is, immediately and irrevocably cancelling the relevant Purchase Contract(s) and the relevant Ticket and the Reservation linked to the relevant Ticket; warrant and confirm that you have, or if you are not the purchaser of the relevant Ticket from us, that you are doing so on behalf of that purchaser as his authorised agent and that it, he or she has, received and will receive no payment, in money or otherwise, directly or indirectly from or on behalf of any person in return for sending us the Notice Email; and, additionally, only provided that 14.2.2 by no later than 4 p.m. U.K. time on the 2nd day before the Reservation Date linked to the relevant Ticket which is the subject of the Notice Email we have sold to (and received full payment from) a new guest (New Guest) a new Ticket (New Ticket) for the same (or a greater) price than the Price, and the New Ticket is linked to a Reservation that is exactly the same as the Reservation linked to the relevant Ticket which is the subject of the Notice Email including in respect of the Reservation Date and number of guests.

14.3. If you want to send us a Notice Email, a Notice Email must be sent to us at reservations@parkrowlondon.co.uk, and to be effective a Notice Email must also be sent to us from the email account of the purchaser (or person, if different) provided to us when the relevant Ticket was ordered from us. To be effective a Notice Email must include the name of the purchaser of the relevant Ticket from us (which must be identical to the purchaser’s name that was provided to us when the relevant Ticket was ordered from us), the Ticket number and the Reservation Date (time and date must be specified) linked to the relevant Ticket. A pro-forma Notice Email is attached as a schedule to these Terms.

14.4. If we receive a Notice Email, you agree that the cancellation(s) of your (or the relevant) Purchase Contract(s), your (or the relevant) Ticket and the Reservation(s) linked to your (or the relevant) Ticket you accordingly effect are immediate and irrevocable.

15. TERMS AND CONDITIONS OF RESERVATIONS

15.1. These Terms (which include important terms in clause 18 relating to an Event Outside Our Control and our responsibilities when this happens and relating to our liability in clauses 16 or 17, as applicable) and the Terms and Conditions of Reservations set out in this clause 15 apply to all Reservations.

15.2. Each Reservation and each Reservation Date must be linked to a particular Ticket (and vice-versa) and a Reservation must be made and a Reservation Date must be fixed in respect of each Ticket at the same time as that Ticket is ordered. A Ticket can only be used and will only be accepted on the Reservation Date to which that Ticket is linked and only in respect of the Reservation to which that Ticket is linked.

15.3. Once a Reservation is made it and the Reservation Date for that Reservation are fixed and neither can be changed.

15.4. A Reservation will become null and void, and will be cancelled by us immediately on receipt by us of either:
  • a request to cancel the order for the Ticket to which that Reservation would be linked;
  • a request made by the purchaser from us in accordance with clauses 10, 13 and/or 18 of these Terms, to cancel the Purchase Contract in respect of the particular Ticket linked to that Reservation;
  • a Notice Email in respect of the particular Ticket linked to that Reservation(s);
  • a request or requirement from the purchaser from us of the particular Ticket linked to that Reservation(s) to cancel that Ticket or that Reservation(s).

15.5.A Ticket and the Reservation linked to that Ticket will become immediately null and void and will be immediately cancelled by us, with no right of refund of the purchase price of that Ticket, and no rights to make a fresh Reservation or to change the Reservation Date, if that Ticket is not presented to us at the Premises within one hour from the Reservation Date. This clause 15.5 does not affect the statutory rights of a purchaser from us.

15.6.We reserve the right to amend the Terms and Conditions of Reservations set out in this clause 15 from time to time, where we consider it reasonable and necessary to do so and the Terms and Conditions of Reservations as amended will then be binding in respect of all Reservations, whenever made.

16. OUR LIABILITY IF YOU ARE A BUSINESS CUSTOMER

This clause 16 only applies if you are a business customer.

16.1. We only supply the Ticket and you can only use the Ticket, and make and use a Reservation, in accordance with these Terms. You agree not to use or to sell the Ticket or Reservation otherwise than subject to and in accordance with these Terms.

16.2. Nothing in these Terms limits or excludes our liability for:
  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
  • defective products under the Consumer Protection Act 1987.

16.3. Subject to clause 16.2 we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising:

16.3.1 under or in connection with, or in relation to, an order(s);

16.3.2 under or in connection with, or in relation to, a Purchase Contract(s) or Ticket;

16.3.3 under or in connection with, or in relation to, a Reservation(s);

16.3.4 under or in connection with, or in relation to any food and/or beverage(s) consumed by you or any of your party during your Reservation, or in respect of anything that does or does not happen during your Reservation;

16.3.5 otherwise or for any other reason whatsoever; for:
  • any loss of profits, sales, business, or revenue;
  • loss or corruption of data, information or software;
  • loss of business opportunity;
  • loss of anticipated savings;
  • loss of goodwill;
  • any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site;
  • any loss you may suffer either in relation to and/or arising from your provision of any data or information you provide to us or to any person(s) when you order, purchase, pay for sell or seek to sell a Ticket and/or when you make and/or in relation to a Reservation and/ or in relation to and/or arising from any data you incidentally provide to us or to any person(s) in relation to an order for, purchase of, payment for or sale of a Ticket and/or when you make and/or in relation to a Reservation(s); or
  • any indirect or consequential loss. For the avoidance of doubt, “any indirect or consequential loss” shall include any indirect or consequential loss arising from an Event Outside Our Control.

16.4 Subject to clause 16.2, our total liability to you in respect of all losses (including any indirect or consequential losses, which shall include any indirect or consequential losses arising from an Event Outside Our Control), shall in no circumstances exceed the price of the Ticket you have purchased.

16.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to any Tickets nor in relation to any Reservations. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Ticket or Reservation are suitable for your purposes.

17. OUR LIABILITY IF YOU ARE A CONSUMER CUSTOMER OR A PRIVATE INDIVIDUAL CUSTOMER

This clause 17 only applies if you are a consumer customer or a private individual customer.

17.1. We only supply the Ticket and you can only use the Ticket, and make and use a Reservation(s), in accordance with these Terms. You agree not to use or to sell the Ticket or Reservation(s) otherwise than subject to and in accordance with these Terms.

17.2. We do not in any way exclude or limit our liability for:
  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  • any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  • defective products under the Consumer Protection Act 1987.

17.3. Subject to clause 17.2, our total liability to you in respect of all losses, including foreseeable and unforeseeable or indirect losses, whether or not arising from an Event Outside Our Control shall under no circumstances exceed the price of the Ticket you have purchased, unless we have been negligent. If we have been negligent, we will be responsible for loss or damage you suffer which is foreseeable as a result of our negligence but we will not be responsible for any loss or damage you suffer that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our negligence or if it was contemplated by you and us at the time we accepted your Purchase Order.

17.4. Subject to clause 17.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for:
  • any indirect or consequential loss (which, for the avoidance of doubt, shall include any indirect or consequential loss arising from an Event Outside Our Control); or
  • any other losses arising from an Event Outside Our Control),

18. EVENTS OUTSIDE OUR CONTROL

18.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any order, and/or under any Purchase Contract, and/or in relation to any Reservation(s), and/or in relation to any Ticket, that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 18.2.

18.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, terrorist attack or threat of terrorist attack, war (whether declared or not), explosion, storm, flood, or other natural disaster, or epidemic or pandemic, or failure of public or private telecommunications networks, or failure of public or private electronic communications networks, or failure of other public or private utilities, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport or Government order.


18.3. If an Event Outside Our Control takes place that affects the performance of our obligations under an order, and/or under a Purchase Contract, and/or under or in relation to a Reservation, and/or under or in relation to a Ticket, as the case may be:
  • we will contact you as soon as reasonably possible to notify you; and
  • our obligations under the relevant order, and or Purchase Contract(s), and/or under or in relation to the relevant Reservation(s), and/or under or in relation to the relevant Ticket, as the case may be, will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control (which for the purpose of this clause 19 includes an additional 30 days after the Event Outside Our Control has ended). Where, in our sole and absolute discretion, it would not be possible to perform our obligations immediately after the end of the duration of the Event Outside Our Control, we will contact you as soon as reasonably possible thereafter to arrange a time and date acceptable to both you and us on which to (continue to) perform our obligations. Where the Event Outside Our Control affects our delivery of Ticket to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

18.4. You may cancel a Purchase Contract affected by an Event Outside Our Control which has continued for more than 180 days. To cancel please contact us to tell us you are cancelling your Purchase Contract. If you opt to cancel in these circumstances, we will refund the price you have paid for your Ticket affected by the Event Outside Our Control, including any delivery charges.

19. COMMUNICATIONS BETWEEN US

19.1. When we refer, in these Terms, to “in writing”, this will include email.

19.2. You may contact us as described in clause 1.2. Any notice in writing or other communication in writing you send us shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid post or other delivery service, at 4.00 pm on the fifth working day in England after posting or if sent by email, one working day in England after transmission. In proving the service of any notice in writing or other communication in writing, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to our email address specified in clause 1.2.

19.3. We may contact you as described in clause 1.2 (c) Any notice in writing or other communication in writing we send you shall be deemed to have been received: if delivered personally, when left at the postal address you provide us when you place an order or make a Reservation; if sent by pre-paid post or delivery service, at 4.00 pm on the fifth working day in England after posting or if sent by email, one working day in England after transmission.

19.4. In proving the service of any notice in writing or other communication in writing, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the email address provided to us when an order is placed or a Reservation is made, or to our relevant email address according to the purpose for which an email is sent to us.

19.5. The provisions of this clause 19 shall not apply to the service of any proceedings or other documents in any legal action.

20. OTHER IMPORTANT TERMS

20.1. We may transfer our rights and obligations under: an order; a Purchase Contract(s); a Reservation(s); a Ticket; or under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.

20.2. The Purchase Contract and any linked Reservation is between you and us. No other person shall have any rights to enforce any of the terms of either the Purchase Contract and/or any linked Reservation and/or any order, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

20.3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

20.4. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

20.5. If you are a consumer customer, please note that these Terms are governed by English law. This means a Purchase Contract made through our site and any dispute or claim arising out of or in connection or in relation to it, and/or any Reservation, and/or any cancellation or refund, and/or any breach of any of our obligations will be governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that until 31 December 2020 the courts of England and Wales will have non-exclusive jurisdiction if you are a resident of a State which is a member of the European Union, in which case you may also bring proceedings in that State.

20.6. If you are a business customer or a private individual customer, a Purchase Contract and any dispute or claim arising out of or in connection with it, and/or relating to any Reservation, and/or to any cancellation, and/or refund, or its subject matter or formation (including non-contractual disputes or claims) and/or in relation to any breach of any of our obligations shall be governed by and construed in accordance with the law of England and Wales.

20.7. If you are a business customer or a private individual customer, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Purchase Contract and any dispute or claim arising out of or in connection with it, and/or relating to any Reservation, and/or to any cancellation, and/or refund, or its subject matter or formation (including non-contractual disputes or claims), including in relation to any breach of any of our obligations.

20.8. In the event of any inconsistencies between the provisions and/or legal effects of anything in these Terms and the provisions and/or legal effects of anything in or on:
  • the RESERVATIONS page on our site;
  • any TERMS AND CONDITIONS OF USE OF TICKETS page on our site;
  • any TERMS AND CONDITIONS OF RESERVATIONS page on our site;
  • our site Terms and Conditions (which include the terms of use of our site and our Privacy Policy);
  • any Order Receipt;
  • any Ticket Confirmation; or
  • any other page on our site or anything stated on our site; the provisions and/or legal effects (as the case may be) of these Terms shall prevail.

20.9. In the event we refund you any money in accordance with any provision or clause in these Terms, we will refund you only in pounds sterling (£ sterling) on the credit card or debit card used by you to pay us and/or if you paid us via Stripe, we will refund you only in pounds sterling (£ sterling) via Stripe.

20.10. In the event we pay you any money in accordance with the provisions of clause 14 of these Terms, we will if possible make that payment by crediting your credit card or debit you used to pay us, but we will do so only in pounds sterling (£ sterling), and/or if you paid us via Stripe, we will if possible make that payment to you via Stripe but we will do so only in pounds sterling (£ sterling).

SCHEDULE ONE

Cancellation Form

(Complete and return this form only if you wish to either cancel an order before you receive your Ticket or if you wish to withdraw from the contract in accordance with clause 13 of the Terms. You can return this form by email to us at reservations@parkrowlondon.co.uk or by post to us as at The Monarch Theatre, Park Row 77 Brewer Street, London W1F 9ZN)

To Wonderland Restaurants Limited

I/We [*] hereby give notice that I/We [*] cancel my/our [*] order/Ticket [*] for The Monarch Theatre, as follows::

Ticket/order Number [**]:

Order date/date Ticket received [*]:

………………………………………..21

(Date) (Month) (Year)

Name of purchaser(s),
Address of purchaser(s),
Signature of purchaser(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate [**] This is the same number and appears on the Order Receipt and the Ticket

SCHEDULE TWO

Notice Email

(Complete text below and send as an email to wonderland restaurants limited at the following e-mail address: reservations@parkrowlondon.co.uk only if you wish to send a notice email in accordance with clause 14 of the terms – the “returns procedure”. Please note: to be effective an e-mail in this form must be sent from the e-mail account provided to wonderland restaurants limited when the relevant ticket was ordered, and must include all of the relevant text below and all of the information to be inserted where required in the text below)

To: Wonderland Restaurants Limited, (by email only)

Ticket/order number: [*] (“the Ticket”) (Insert the number of the Ticket and/or order being cancelled)

Ticket/order Date: [*] (Insert the date of the Ticket and/or order being cancelled)

Reservation time and date:[*] (“the Reservation”)

(Insert time and date of reservation being cancelled: this must be the time and date of the reservation linked to the Ticket and/or order being cancelled. The time and date of the reservation being cancelled must both be specified, and must be the correct reservation time and date for the Ticket/order number quoted above, or this e-mail will not be effective as a Notice Email)

Name of purchaser(s) of the Ticket: [*]

(The name of the purchaser(s) inserted here must be identical to the name of the purchaser(s) provided to us when the relevant Ticket was ordered from us, and must be the correct and identical name(s) for the Ticket/order number quoted above, or this e-mail will not be effective as a Notice Email)

This email is notice and confirmation, and I/we [**] warrant, that the Ticket, the Order, the Reservation and the contract of sale of the Ticket are each and are all hereby immediately and irrevocably cancelled, in accordance with the provisions of Clause 14 of your Terms and Conditions, which I/we [**] confirm I/we [**] have read and accept.

Yours sincerely,

Name(s): [*] (Insert name(s) of person(s) sending this e-mail)

[*] Complete as appropriate
[**] Delete as appropriate


Returns Notice

To be successfully completed and effective as a Notice Form all fields must be completed.

(Complete this form only if you wish to give us notice in accordance with clause 14 of the Terms)

To: Wonderland Restaurants Limited

Ticket number: [*] (Insert the number of the Ticket being cancelled)

Ticket Date: [*] (Insert the date of Ticket being cancelled)

Reservation time and date: [*] (Insert time and date of reservation being cancelled: this must be both the time and date of the reservation linked to the Ticket being cancelled or this form will not be successfully completed and will not be effective as a Notice Form)

Name of purchaser(s) of the Ticket: [*] (The name of the purchaser(s) inserted here must be identical to the name of the purchaser(s) provided to us when the relevant Ticket was ordered from us or this form will not be successfully completed and will not be effective as a Notice Form)

I notify, confirm and warrant, that the Ticket, the Reservation and the contract of sale of the Ticket are all immediately and irrevocably cancelled on my successful completion of this form.

I warrant and confirm: that I am the purchaser of the Ticket; that I purchased the Ticket from Wonderland Restaurants Limited; that I am entitled to complete this form; that I have received and will receive no payment, in money or otherwise, directly or indirectly from or on behalf of any person in return for completing this form.

Or, if I am not the purchaser of the Ticket from Wonderland Restaurants Limited, I warrant and confirm: that I am authorised and instructed by the purchaser of the Ticket from Wonderland Restaurants Limited to complete this form on their behalf and as their authorised agent; that the purchaser has received and will receive no payment, in money or otherwise, directly or indirectly from or on behalf of any person in return for me completing this form.

Date: [*] (Insert date this form is completed)

Name:[*] (Insert name of person completing this form)

[*] Complete as appropriate